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It drives me crazy when companies con't set up a web form that will accept non-American billing addresses for credit cards. A monkey could do the
programming required to make such a basic change in the web form.
To add insult to injury, the $3.50 phone service that they have set up to take over the phone billing calls *also* only allows you to give American zipcodes for billing address confirmation, much the same way that the self check out machines here do.... bah. BAH! I should not have trouble using a fucking Visa card just because the billing address is in Canada. Utter ridiculousness. I've encountered it so many times now too - it just makes me want to stab out someone's eyes. It is my greatest real 'pet peeve'. Bah >:(
ETA:
Dear Verizon,
I have a serious problem trying to pay my phone bill. I'm a Canadian student studying in the US, and at the moment I need to pay my bills using my VISA.... however your system won't accept foreign billing addresses. This is the one this that irritates me the absolute most when dealing with internet based billing services.
There are no other options for paying my bill over VISA either - the phone billing service Verizon employs (by the way, charging your customers a convenience fee so that you can save money by not hiring your own employees to handle the transactions? Also not acceptable) also requires a US zipcode for the billing information.
This is not a problem with my ability to pay for the service I'm receiving. I have the money, you just won't take it. This is an issue with the support services that you are offering your customers. A monkey could do the coding required to atler your webform to accept foreign addresses, in maby twenty minutes tops.
I'll be waiting here with your money, and when you figure out a way for me to get it to you, let me know.
Seriously Disgruntled,
Heather Hatch
programming required to make such a basic change in the web form.
To add insult to injury, the $3.50 phone service that they have set up to take over the phone billing calls *also* only allows you to give American zipcodes for billing address confirmation, much the same way that the self check out machines here do.... bah. BAH! I should not have trouble using a fucking Visa card just because the billing address is in Canada. Utter ridiculousness. I've encountered it so many times now too - it just makes me want to stab out someone's eyes. It is my greatest real 'pet peeve'. Bah >:(
ETA:
Dear Verizon,
I have a serious problem trying to pay my phone bill. I'm a Canadian student studying in the US, and at the moment I need to pay my bills using my VISA.... however your system won't accept foreign billing addresses. This is the one this that irritates me the absolute most when dealing with internet based billing services.
There are no other options for paying my bill over VISA either - the phone billing service Verizon employs (by the way, charging your customers a convenience fee so that you can save money by not hiring your own employees to handle the transactions? Also not acceptable) also requires a US zipcode for the billing information.
This is not a problem with my ability to pay for the service I'm receiving. I have the money, you just won't take it. This is an issue with the support services that you are offering your customers. A monkey could do the coding required to atler your webform to accept foreign addresses, in maby twenty minutes tops.
I'll be waiting here with your money, and when you figure out a way for me to get it to you, let me know.
Seriously Disgruntled,
Heather Hatch
angry
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The spelling mistakes deffinitely made you sound more disgruntled.
Alas, when I was trying to get you your present I ran into the same problem. I couldn't use a canadian billing address on the US site, or a US shipping address on the UK site.
I couldn't even send you a gift card for the same reason.
Boo!
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It sounds kinda stupid but it's not really Verizon's fault, when I worked for AVIS it's was a big deal for a while, it's why pretty much each country has it's own website for them, main reason were the policies around accepting the cards can vary from country to country, as well as the access fees and exchange given to the business.
It's pretty much the same reason even though my debit card has the universal global symbol for interac I can't use at most debit locations in the states, they're simply not "connected" into our banks.
It's just one of those things the banks don't tell the consumers, unless they ask or have them setup.
---I got to be that "guy" to tell a rather 'well to do' customer that she simply needed to wait for her bank/institution to open up to clear up the issue and we'd accept her card (she was american, renting in Montreal with a Visa Onyx...one of the highest cards you can get that's widely accepted around the world, but if you don't leave the states, it's never "activated" for it. Basically its the kind of card you could walk in to Boeing and 'buy' a plane off the floor snapping the plastic down, not something most of us would ever see, let alone use.
It was a pretty funny situation, lady was pretty self righteous trying to say there was something I could do, I would have, if I'd worked for Visa....
Not much help to solving your problem, but hopefully a little enlightenment into the 'why' it's so annoying.
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That was from me tho :P
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