oh, right!
I finally heard back from Vroomba today, too. They replied to both my e-mails. They have come out with a new connection manager program that should help with some of the connection isses I've been having. Apparently, it is 'tailored for [my] property', which sounds promising ;p They have also sent people out here a time or two to check things over. And they said they will look into prioritizing my mIRC port. And then I got *another* e-mail asking what mirc client I use, so it seems like they are actually looking into things, which is encouraging. The messages they sent were very nice too.